This Returns & Warranty Policy sets out the procedure for requesting returns, reporting issues and exercising the legal warranty applicable to products sold by CEREMONY STUDIO, SL.

Last updated: 15/07/2026

1. Returns Process

To request a return, report an issue or submit a warranty claim, customers must contact CEREMONY STUDIO, SL by email at info@ceremony.bike.

The request should include:

• Order number.
• Customer's name.
• Product(s) concerned.
• Reason for the request (withdrawal, shipping issue, etc.).
• In the case of a reported issue, photographs of the product.

Once the request has been received, CEREMONY STUDIO, SL will provide the appropriate instructions. Where the product needs to be returned, a return shipping label or shipping instructions will be provided.

The parcel must be dropped off at the designated collection point within the specified timeframe.

Returns sent without prior authorisation will not be accepted.

Once the returned product has been received, its condition will be inspected to verify that it meets the requirements applicable to the type of return requested.

Where the return is due to a shipping error or another issue attributable to CEREMONY STUDIO, SL, the return shipping costs will be covered by CEREMONY STUDIO, SL. In all other cases, the cost of return shipping may be deducted from the refund amount.

 

2. Right of Withdrawal

If the customer is a consumer residing in the European Union, they may withdraw from the purchase and return their order within 14 calendar days of receiving it, without providing any reason.

In all other countries, this right shall apply only where required by the applicable local legislation.

To be eligible for a return, the product must:

• Be in good condition and show no use beyond what is necessary to inspect it.
• Include all accessories and components supplied with it.
• Be properly packaged for return shipping.

If the product has been used or handled beyond what is necessary to establish its nature, characteristics and functioning, CEREMONY STUDIO, SL may reduce the refund to reflect any loss in value.

Return shipping costs

The customer is responsible for the return shipping costs when exercising the right of withdrawal.

CEREMONY STUDIO, SL will refund the purchase price of the product. The original shipping costs and the return shipping costs will not be refunded.

Refunds

Refunds will be issued using the same payment method used for the original purchase within a maximum of 14 calendar days from the date the returned product is received or from the date the customer provides satisfactory proof that it has been shipped back, whichever occurs first.

 

3. Shipping Issues

Customers are encouraged to inspect their order upon delivery.

If the order arrives damaged, incomplete or contains an incorrect product, customers are encouraged to report the issue within 48 hours of delivery in order to facilitate its resolution with the shipping carrier.

Customers are encouraged to provide photographs of the product, the packaging and the contents of the parcel. If these are not initially provided, CEREMONY STUDIO, SL may request them before processing the claim.

Where, after review, an order preparation error, shipping damage or any other issue attributable to CEREMONY STUDIO, SL is confirmed, the necessary costs will be covered and, where appropriate, one of the following solutions will be offered:

• Replacement of the product.
• Shipment of missing parts.
• Repair.
• Full or partial refund.
• Another equivalent solution.

Reporting a shipping issue after the initial 48-hour period will not affect the customer's statutory rights under the applicable legislation, although it may make it more difficult to determine the origin of the issue.

Return shipping costs

Return shipping costs relating to confirmed shipping issues will be covered by CEREMONY STUDIO, SL.

In certain cases, CEREMONY STUDIO, SL may offer an appropriate solution without requiring the product to be returned.

 

4. Legal Warranty

All products are covered by the legal warranty provided under the legislation applicable in the country of purchase or delivery, as appropriate.

For consumers residing within the European Union, the statutory legal warranty provided by the applicable legislation shall apply.

The warranty covers manufacturing defects and any lack of conformity existing at the time the product is delivered.

The warranty does not cover damage resulting from:

• Normal wear and tear.
• Accidents, impacts or collisions.
• Improper or negligent use.
• Incorrect assembly, installation or maintenance.
• Unauthorised modifications, repairs or alterations.

To submit a warranty claim, customers should contact CEREMONY STUDIO, SL by email at info@ceremony.bike, describing the issue and, where possible, providing photographs or videos that allow the claim to be assessed.

Once the claim has been reviewed, CEREMONY STUDIO, SL will provide the appropriate remedy in accordance with the applicable legislation, which may include repair, replacement, a price reduction or a refund.