This Shipping Policy governs the preparation, dispatch and delivery of orders placed through the online store operated by CEREMONY STUDIO, SL.

Last updated: 15/07/2026

If you have any questions about the status of your order or require assistance, you may contact CEREMONY STUDIO, SL through the contact channels provided on this website.

 

1. Shipping Destinations

CEREMONY STUDIO, SL ships throughout Spain (mainland Spain, the Balearic Islands and, where available, the Canary Islands, Ceuta and Melilla), as well as to countries within the European Union and other international destinations where our shipping services are available.

If your country is not available as a shipping destination during the checkout process, it means that we are currently unable to deliver to that location.

 

2. Order Processing

Orders are prepared within an estimated 1 to 3 business days following payment confirmation and are handed over to the shipping carrier selected during the checkout process.

Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high demand, promotional campaigns, special events or holiday seasons, order processing times may be exceptionally extended.

 

3. Shipping Costs

Shipping costs are calculated automatically based on the destination, the weight of the order and other logistical criteria, and are clearly displayed before the purchase is completed.

Where free shipping promotions are offered, they will apply only under the conditions specified in the relevant promotion.

For shipments outside the European Union, the customer is responsible for the payment of any import duties, customs charges, taxes or any other fees that may be required under the legislation of the destination country.

 

4. Shipping and Delivery

Orders are delivered by specialised third-party shipping carriers.

Once an order has been dispatched, the customer will receive tracking information whenever it is provided by the shipping carrier.

The delivery times displayed during the checkout process are estimates only and may vary depending on the destination, logistical availability or other circumstances beyond the control of CEREMONY STUDIO, SL.

Once an order has been handed over to the shipping carrier, CEREMONY STUDIO, SL shall not be liable for delays caused by logistical issues, weather conditions, strikes, customs procedures or other events beyond its reasonable control. However, CEREMONY STUDIO, SL will provide all reasonable assistance to help locate the shipment or manage any issue with the shipping carrier.

Customers are encouraged to inspect their order upon delivery. If the parcel arrives damaged, incomplete or presents any other shipping-related issue, customers are encouraged to report it within 48 hours of delivery, providing photographs of the packaging, the product and a description of the issue. Reporting the issue after this period will not affect the customer's statutory rights under the applicable legislation, although it may make it more difficult to resolve the issue with the shipping carrier.

 

5. Failed Deliveries

The customer is responsible for providing a complete and accurate delivery address and, where necessary, being available to receive the order.

If an order cannot be delivered due to an incorrect or incomplete address, repeated absence of the recipient or any other circumstance attributable to the customer, any costs arising from re-shipment, storage or the return of the parcel may be charged to the customer.